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Scope of Support

We’re a small team dedicated to providing extraordinary resources and enchanting support. We care deeply about our products and our customers, and to ensure everyone gets the attention they deserve, we focus on supporting our own products within a defined scope.

Some requests may require additional effort on your end, the expertise of a developer, or a solution outside our offerings. Below, you’ll find a clear breakdown of what we do and don’t support, along with tips to get the most from your support experience.

TL;DR: We love solving problems, but some problems may be beyond what we can support. Thank you for understanding. 🙏

What We Offer Our Valued Customers

What’s Beyond Our Scope of Support

Offering high-quality support is important to us. We put it on the same level as delivering world-class products. We have a long history of delighting our customers, often exceeding their own expectations. Our customers love to tell us how fantastic our support is.

Unbelievable support. Fast, kind, knowledgeable, helpful. The best support I’ve ever had in over 15 years of web development.

— Luca Ottolini, Freelance Developer, Codeable


That said, some requests fall outside our scope of support. It’s not that we don’t want to help; It’s that supporting these things requires a disproportionate amount of time and effort that negatively affects the attention we can give to other customers. Below is a list of items that we cannot support.

Helpful Ways to Optimize Your Support Experience

We believe that support is collaborative. We both have the same goal: solving your issue. Reaching that goal is a journey we take together.

There’s an expectation of preparedness for that journey from both parties, and below are some tips on how you can be better prepared. Doing one or all of these things will guarantee that you receive your resolution faster, with more accuracy, and fewer headaches.