Get Help

Wizards are not known for being particularly helpful. Gravity Wiz is going to change that! Let us know what your issue is and we’ll be happy to help!

Support

Having an issue? Found a bug? Provide the following details and we'll give you a hand as quickly as we can.

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Gravity Wiz Retreat 2025

We're enjoying some good old fashioned team building at our annual company retreat! You may receive slower responses from October 22nd through October 27th, but every response will still be quite magical. ✨

Support hours are Monday – Friday, 9 am – 5 pm ET.

The Support Wizard ~~office~~ tower is currently closed while we get some rest. We will get back to you as soon as we can.

Support hours are Monday – Friday, 9 am – 5 pm ET.

Support Details

I am having an issue with...*

my account.

a product (e.g. Gravity Perks, Gravity Shop).

a snippet.

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License

Which product?*

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Hack #1

By populating the same live merge tag we use in the HTML field below as the default value in this field, we can create a condition that this field is not empty to prevent the HTML field from showing before GPPA's AJAX request has completed. The things we do for UX. 😆

v is available now. Do you have the latest version?

Upgrade for Snippet Support

Your license does not include support for snippets. Upgrade to Advanced or Pro and unlock next-level wizarding support.

Which license is the right fit for you?

Advanced — The Advanced license includes ADV support. Receive wizardly aid even faster with an average response time of 2 hours or less. We'll also help you troubleshoot any snippet from our Snippet Library or resource on our blog.

Pro — The Pro license includes our PRO partnership. Teleport to the front of the queue with an average response time of 1 hour. We'll give you hands-on support for any snippet in our Snippet Library or resource on our blog. Need a minor customization to finish the job? We'll help you get it working just right.

Upgrade

Which snippet?

Please provide the full URL to the Gravity Wiz snippet.

Subject*

Make this short and sweet. Summarize the issue in as few words as possible.

Issue Description*

Please describe the issue you are having. Provide as much detail as you can.

Faster Support

Providing this optional information can significantly expedite a resolution to your issue.

Have you tested for a theme or plugin conflict?*

Something not working right? We highly recommend running a theme/plugin conflict test. If there is a conflict, knowing which theme/plugin is conflicting will expedite your support experience dramatically.

Yes, I tested for a theme/plugin conflict.

No, I didn't.

This isn't applicable to my request.

Form Page URL

Please provide the URL of your form if it is publicly accessible.

Form Export

If you are reporting a bug, please provide an export of the form. Not sure how to export your form?

Drop files here or

Accepted file types: json, Max. file size: 25 MB, Max. files: 1.

Screenshots

Do you have a screenshot that will help demonstrate the issue?

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Accepted file types: jpg, jpeg, png, webp, pdf, Max. file size: 25 MB, Max. files: 5.

Screencast

Have a complicated issue? Provide us a link to a screencast to walk us through it. We recommend Loom.

Contact Details

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Account Email*

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Alternate Email

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All support requests are subject to our Scope of Support.