Let members cancel without a support ticket.

A member clicks cancel in their account. A form retrieves their billing account through an API and redirects them to the hosted page where they can continue the cancellation.

See the plugins See how it works

Cancel subscription Account lookup

LMS member

mira.moon

Billing account

mira.moon · Annual

Billing details loaded through the API.

Hosted billing page Continue to billing

Cancellation continues on the billing platform

Illustrative experience

Account details from your LMS
Live data from the billing API
Continue on the hosted billing page

The finished experience

Two clicks, and they are on the page that can do it.

Members reach their own billing page without emailing anyone, and the handoff runs in your forms instead of middleware you cannot open.

A good fit for
Membership sites, course platforms, and anyone whose billing lives in another service.

1

Pass the account details to the form.

In the source build, the Cancel Subscription link passes the member’s username and user id from the LMS to Gravity Forms through query parameters.

Gravity Forms
2

Read their account from the billing platform.

An API Alchemist Populate Anything endpoint uses the user id to fetch the Recurly account. Populate Anything puts the returned username and hosted billing link into fields.

GC API Alchemist
3

Continue on the hosted billing page.

Use a Gravity Forms redirect confirmation to send the member to the returned hosted billing link. Cancellation happens on your existing billing platform. For an optional username comparison, Advanced Conditional Logic can condition a non-default redirect on a match and leave the default confirmation as the error fallback.

Gravity Forms

Inspired by a real build

Spotlight: Multi-Platform Subscription Flows with API Alchemist January 2026 Jeff put aside a working middleware solution in favor of keeping his workflow magic in-house, all while saving money and not writing a single line of… Read the spotlight

What you’ll need.

Start with Gravity Forms. Add the capabilities this solution needs, then make the experience your own.

GC API Alchemist

Requests the member’s account details and hosted billing link from the billing platform’s API.

Explore GC API Alchemist

GP Populate Anything

Uses the API Alchemist endpoint to bring the returned account details and billing link into form fields.

Explore GP Populate Anything

Taking it further

Add these optional plugins when your project calls for more.

Optional

GP Advanced Conditional Logic

Optional modern alternative to the source’s calculation helper: compares the supplied and populated usernames to choose a redirect confirmation or the default error message. This is not account authorization.

Explore GP Advanced Conditional Logic

Before you start

User accounts and a billing platform with API credentials and a hosted account-management page.
Configure account access so members can retrieve only their own billing link. URL parameters and matching usernames do not establish account ownership.

Get this built.

This solution spans two suites, so it takes two licenses — bought one at a time, in either order.

Required

GC API AlchemistConnect
GP Populate AnythingPerks

Optional

GP Advanced Conditional LogicPerks

Gravity Perks Basic $59 /year

Covers this on one site. More sites need Advanced or Pro.

Gravity Perks Advanced $169 /year Taking the optional perk too makes it 2 in all, which needs Advanced.

Gravity Connect Basic $59 /year

Covers this on one site. More sites need Advanced or Pro.

Separate licenses, separate checkouts. Start with either one.

See plans for this solution

Every plan renews at the same price, and you can upgrade any time for the difference.

Make it fit
your project.

Which billing platform does this need?

The source build uses Recurly. Another platform needs an API that returns the account details and hosted billing URL your form requires.

Does this require GP Advanced Calculations?

No. The account lookup and hosted-page handoff require API Alchemist and Populate Anything. The customer used Advanced Calculations for an extra username check. A current optional alternative is Advanced Conditional Logic’s field-to-field comparison on a non-default redirect confirmation, with the default confirmation handling a mismatch. Neither method proves account ownership.

What does the source build’s username check verify?

It compares the username passed in the LMS link with the username returned by Recurly. Matching those values does not by itself authenticate the visitor or establish that they own the billing account. Account access must be configured for your membership and billing systems.

Can it do more than cancel?

The same API lookup and hosted-page handoff can lead to a plan change or payment-method update when the billing platform provides those actions on its hosted page.