2020 was quite a year. The pandemic was hard. There’s no beating around that bush. But I couldn’t be more proud of how the Gravity Wiz team came together to continue supporting our customers and each other during an impossible year.
We spent some time reflecting on all we accomplished and we have some highlights we’d like to share.
We became a Certified Add-on developer. Our add-ons are now conveniently available through the Gravity Forms Add-on Browser. Go to Forms › Add-Ons › Certified Add-Ons in your WordPress menu.
We hired two more amazing wizards to continue providing unparalleled support, new perks, and fresh features. Gravity Wiz is now a six-wizard operation!
Sorcerously Serious Support
We resolved over 5700 support requests with a 98% happiness rating. Additionally, we kept the conversation alive on our blog, responding to nearly 500 comments.
You’ll be especially pleased to know we improved our average first response time from 3 hours to less than 2 and we fully resolve most tickets in less than 20 hours.
The Gravity Perks suite was updated to be fully compatible with Gravity Forms 2.5. We’ll continue improving our integration with this amazing new version of Gravity Forms this year!
We released a brand new perk, File Upload Pro, that reimagines what a Gravity Forms file uploader can be with a hand-crafted redesign and a bundle of professional features that’ll crop your socks off.
We kept a steady stream of new features and bug fixes coming to our existing perks with 4 new major versions and 9 new minors, and countless hotfixes.
The Snippet Library
We’ve been writing snippets for Gravity Forms for the last ten years and we’ve accumulated quite a number of them (500+).
The Snippet Library is our new, evergrowing resource for Gravity Forms. Start exploring our
ancient brand new library of Gravity Forms spells and snippets and unlock your true potential.
We’ve already added nearly 100 snippets, many of them brand new, with only a fraction of our 500+ existing snippets migrated.
If you’re looking for fresh Gravity Forms content, we have you completely covered. We wrote an extraordinary 39 tutorials and how tos this year! We also published 5 free plugins and 5 snippet articles.
Wizards sure like to stay busy. ?
Not sure where to start with all that new content? Here are our top 5 most popular free resources this year:
- How to Build Horizontal Forms with Gravity Forms
- Gravity Forms All Fields Template
- Edit Gravity Forms Entries on the Front End
- Use Gravity Forms to Create User-Submitted Posts
Goodbye, 2020. Hello, 2021!
I know we’re all relieved 2020 is behind us and while we aren’t out of the woods, I feel wonderfully optimistic about 2021. Our wizardry is just getting warmed up and we’re working on some big things this year. Sign up for your newsletter. You won’t want to miss out!