Here are some helpful things to try before contacting Support. Follow these steps to improve the time it takes to solve your issue.
Deactivate License When you register a license for your site, it is automatically registered in your Gravity Perks account. If you ever need to deactivate the license for that site, for example if you have a Basic or Advanced license and want to change which site your license is registered to, you can manage your […].
Provide Logging InformationWe’re sorry you’re having an issue validating your license. :( Typically, these kinds of issues are the result a communication error between your site’s server and our licensing API.